Sistema de Respuesta de Voz Interactiva (IVR) para la notificación de datos operacionales de la Planta Boquerón de la División Furrial - PDVSA

Abstract

The main objective of this project is the development of an Interactive Voice Response (IVR) system for the notification of operational data regarding process variables at the Boquerón

Plant, Petróleos de Venezuela S.A. (PDVSA), Monagas State. The IVR system that is in connection with the historical module of the Supervisory Control and Data Acquisition System (SCADA) Guardian of ALBA (GALBA) provides the user who requires it, the updated information in real-time of any of the process variables used in the plant. The study was of feasible project modality corresponding to field research and descriptive level, due to the fact that it seeks to solve a particular need. Four phases of the Capital Investment Project Guide (GGPIC) were used. The IVR system developed allows the acquisition of operational information from the Boquerón Plant (oil and gas production reports, oil and gas production trends) from any place and at any time, by any means the user prefers, either by email, SMS, or directly by voice, providing greater reliability of data for senior management executives, which allows speeding up the identification of failures and the decision-making process, and helps to maintain the continuity of operations at the Boquerón Plant.