Constructo teórico para la gestión de proyectos de tecnología de información

Abstract

The objective of this research was to develop a theoretical construct for the management of information technology (IT) projects, taking as a case study the Management of AIT South East Region belonging to Petroleos de Venezuela S.A. (PDVSA). The work is framed within research with a feasible project modality and  a descriptive and field-type research level. The data collection techniques used were documentary review, direct observation, and unstructured interviews. The sample was represented by project leaders assigned to management. The theoretical construct is supported by a project office and a maturity model (based on the OPM3 - Organizational Project Management Maturity Model) in project management composed of five (5) levels, from the lowest (level 0) to achieve the desired objective (level 4), i.e., continuous improvement and the use of best practices. This effect makes it possible to identify, implement and optimize critical capabilities in an orderly manner. The theoretical construct for IT project management provides a simple representation of this process, which guides and facilitates the execution of projects to the different actors involved, ensuring the understanding of the sub-processes and relationships that compose it. In this way, the optimal operation required to provide and maintain information technology services and integrated solutions is guaranteed.