RAMOS ROSAS, Carlos David. Management of Service Quality and Customer Satisfaction in Restaurants, Sullana. Revista Tecnológica - ESPOL, Guayaqui, EC, v. 33, n. 3, p. 230–241, 2021. DOI: 10.37815/rte.v33n3.773. Disponível em: https://rte.espol.edu.ec/index.php/tecnologica/article/view/773. Acesso em: 24 oct. 2025.